1. Policy Overview
Thank you for choosing Vellqua swimming products. This Shipping Policy explains our order processing, shipping services, delivery timeframes, and related responsibilities. It applies to all products purchased from this website.
All orders are shipped from our U.S.-based warehouse, and we currently provide shipping only to addresses within the United States. We work with major carriers including USPS, UPS, FedEx, and DHL to help ensure your order is delivered quickly and safely.
All terms in this policy are transparent and publicly available, with no hidden conditions, and are intended to comply with applicable Federal Trade Commission (FTC) requirements.
2. Order Processing Rules
1. Standard processing time: All orders will be packed and shipped within 1–2 U.S. business days. Orders are not processed on Saturdays, Sundays, or U.S. federal holidays.
2. Order confirmation: After your order is successfully placed, the system will immediately send an order confirmation email to your email address. This email will include your order number, product list, payment amount, and shipping address. Please carefully review your address information. If there is an error, please contact us within 24 hours to request a correction. Once the order has shipped, the shipping address cannot be changed.
3. Abnormal order handling: If an item is out of stock, payment verification fails, or the shipping address is incomplete, we will contact you by email within 2 business days to discuss restocking, information correction, or a full refund.
4. Peak season notice: During the summer swimming season from May to August, Black Friday, Cyber Monday, and the year-end holiday season, order volume may increase significantly. Processing time may be extended to 2–3 business days. We will post a notice on the website homepage in advance when applicable.
3. Shipping Fees and Delivery Timeframes
All shipping fees are clearly displayed at checkout as a one-time charge. There are no hidden fees. Shipping fees are calculated based on the final amount paid after discounts and coupons, excluding sales tax.
| Shipping Method | Applicable Conditions | Shipping Fee | Estimated Delivery Time Continental U.S. 48 States |
|---|---|---|---|
| Free Standard Shipping | Orders over $49 | $0.00 | 3–7 business days |
| Standard Shipping | Orders under $49 | $5.99 flat rate | 3–7 business days |
| Expedited Shipping | Available for all orders | $12.99 flat rate | 2–3 business days |
| Next-Day Shipping | Orders placed before 2:00 PM Eastern Time on business days | $24.99 flat rate | 1 business day |
Important Notes:
Free standard shipping applies only to the continental 48 U.S. states. Alaska, Hawaii, Puerto Rico, and military addresses are not eligible for this offer.
Delivery time is calculated from the shipping date, not the order date.
We will automatically select the most suitable carrier based on your address and product type.
4. Shipping to Special Areas
Alaska, Hawaii, and Puerto Rico
Only standard shipping is available.
Flat shipping fee: $9.99
Estimated delivery time: 5–10 business days
Expedited shipping and next-day shipping are not available.
APO/FPO Military Addresses
Shipping is available only through USPS Priority Mail.
Flat shipping fee: $7.99
Estimated delivery time: 7–14 business days
Due to security procedures at military bases, actual delivery time may be delayed. We will monitor the tracking status and communicate with you when necessary.
5. Order Tracking
1. After your order has shipped, we will send you a shipping notification email within 24 hours. This email will include the full tracking number and a tracking link to the carrier’s official website.
2. You may also check your order status in the following ways:
Log in to your Vellqua account and view real-time tracking information on the “My Orders” page.
Contact our customer support team and provide your order number for assistance.
3. If you do not receive tracking information within 3 business days after your order has shipped, please contact us immediately for verification.
6. Failed Delivery Handling
1. First delivery failure: If the first delivery attempt fails due to the recipient being unavailable, an incorrect address, no signature, or similar reasons, the carrier will usually attempt a second delivery within 1–2 business days.
2. Multiple delivery failures: If delivery fails twice, the package will be returned to our U.S. warehouse. After we receive the returned package, we will contact you by email within 3 business days and provide the following options:
Confirm the correct address and arrange reshipment. You will be responsible for the standard shipping fee of $5.99.
Request a full refund, minus the original shipping fee. For orders that received free shipping, a basic shipping fee of $5.99 will be deducted.
3. Customer responsibility: If a package is returned or lost due to an incorrect or incomplete shipping address provided by the customer, or due to the customer’s failure to cooperate with the carrier for delivery, the related loss and shipping costs shall be borne by the customer.
7. Lost or Damaged Packages
Lost Packages
If the tracking information shows “delivered” but you have not received the package, or if the tracking status has not updated for more than 7 business days, please contact us immediately.
We will file a claim investigation with the carrier on your behalf. The investigation period usually takes 3–5 business days.
If the package is confirmed lost, we will offer you the choice of a free replacement shipment or a full refund.
Damaged Packages
If the outer packaging is severely damaged when the package arrives, please refuse delivery on the spot and take photos as evidence.
If you have already accepted the package, please contact us within 24 hours after delivery and provide photos of the damaged product and outer packaging.
After verification, we will arrange a free replacement of the same product or issue a full refund for the damaged item.
8. Force Majeure Delays
The following situations may cause delivery delays and are outside our responsibility:
Severe weather, natural disasters, traffic restrictions, or other force majeure events
Carrier strikes, operational interruptions, or other third-party causes
Inspections, holds, or actions by U.S. customs or government authorities
Holiday-season shipping congestion
If any of the above situations occur, we will notify you by email as soon as possible with the latest shipping updates and assist you in communicating with the carrier.
9. Customer Support
We provide responsive customer support service. All inquiries will be answered within 48 hours.
Phone Number: +1(971)443 9704
Email: info@darkgray-squirrel-997073.hostingersite.com
Office Address: 1490 Tripp St SE, Salem, Oregon 97302-1446, USA
Customer Service Hours: Monday to Friday 9:00AM-5:00PM PT
10. Policy Updates
We reserve the right to modify this Shipping Policy based on business operations. Any policy changes will be posted on this page at least 7 days before they take effect. Once effective, the updated policy will apply to all orders submitted on or after the effective date. We recommend that you review this page regularly to stay informed of the latest shipping terms.
Last Updated: June 25, 2026